As part of our ongoing efforts to improve our service, we
have put together a step-by-step guide to buying Bears from
our online shop. The guide concentrates on the process after
you click the ‘Order Now’ button.
1.My Basket
After choosing the items you wish to purchase, click on
the ‘Order Now’ button and you will be sent
to your shopping basket (My Basket). The number of items
you have ordered and the cost in pounds sterling will appear
on this page, together with a description of these items
and details of any personalisation you have chosen.
On this page you are also able to change the number of items
you have ordered and any personalised messages or texts
you have selected. Simply enter revised details in the relevant
boxes and click on the ‘Update’ link. You can
then either ‘Continue Shopping’ or ‘Go
To Checkout’ by clicking on the relevant link provided.
2. Checkout – Invoice Address
On this page you will be asked to supply your name, address
(which must be the same address as the one your credit card
statement is sent to), and email address. If the Delivery
Address is different from the Invoice address, this should
be registered here by clicking on the ‘Change’ button.
You will be asked for the Delivery Address later in the
process. Once you are happy with the information you have
supplied you should click "Next".
3. Checkout - Order Confirmation
Before proceeding to the secure server please ensure that
the description and cost of your order, and the details
you have supplied, are correct.
At this point, in order for your purchase to proceed, you will need
to confirm in the ‘General Information’ section, that you
have read and agree to be bound by the Conditions of Sale by ticking
the adjacent box. If you do not agree to them, click "Cancel" and
your transaction will not proceed and you will return to the shop.
If you confirm that you have read and agree to the Conditions of Sale,
you will be taken to a secure area for payment processing.
4. Secure Form
The WorldPay secure form will open in another window. As you will see
at the top of the page the padlock is closed, indicating that you are
now in a secure area. WorldPay, a wholly owned subsidiary of Royal
Bank of Scotland, hosts this page. WorldPay provides online payment
processing that means your order is processed securely and quickly.
On this page you will be asked to fill out all your credit card details.
Check that the information is correct and then click "Make Payment".
You will then be given both the Merchant’s (for Signature Online
Limited) and a WorldPay transaction number.
Your order will be forwarded, securely, to our SignatureBear staff who
will process your order immediately.
5. Receipt
Finally, by clicking on the ‘View Merchant Receipt’ button,
you will be sent to your Receipt page, which contains all your order
details, including your name, address, the delivery address and your
unique order number. If you have any queries regarding your order please
quote this number when contacting us. Print this page and keep a copy
for your records.
When you have printed the page, click "Done" to finish and
you will be directed back to the shop.
WorldPay will send confirmation of payment to the email address you
gave. SignatureBear will also confirm receipt by email of the order and
will provide final confirmation when the product has been dispatched.
If you have any queries please email us at: info@signaturebear.co.uk
