No Quibbles Guarantee
Our ‘no quibbles’ guarantee means that if, for any reason,
you are unhappy with your purchase, i.e. the item you have ordered is defective,
or you have simply changed your mind then, provided that it is in its original
condition, you can return it to us for prompt replacement or refund within
30 days of delivery. This guarantee applies only to those items that have
not been personalised with your choice of message or text. Where you have
ordered an item with your own choice of message or text we can only offer
a refund or replacement if the item that you have ordered is defective.
This is because it has been personalised for you, which means that we would
not be able to re-sell it.
Returns
If you want to return an item, simply click here
and complete the form
provided specifying your name and order number. By clicking on the ‘Submit’ button
you will be taken to pages that ask whether the goods were defective, whether
they had been personalised and whether you are seeking a refund or replacement.
We also ask you to give us a daytime contact telephone number. If the item
is returnable under our Returns Policy terms and conditions, we will issue
you with a returns address and a Returns Authorisation Code. You must obtain
a Returns Authorisation Code before sending anything back to us or we will
not otherwise be able to process your Return.
Defective Items
If you return an item because of an error on our part, or because it
is defective, we will happily refund your costs in returning it to
us. The item(s) must be returned in its original state within 30 days
of delivery.
Change of Mind
Products returned to us because you have changed your mind must be in
perfect re-saleable condition, and must be returned within 30 days
of delivery. Please note that item(s) returned to us for reasons not
due to our error or defective Product(s) will not have return postage/shipping
costs refunded.
Returned Item(s) Lost in Transit
We cannot be held responsible for packages lost in transit. As you are
responsible for returning the items to us, we recommend sending the
packages by Recorded/Special delivery.
Refunds and Replacements
For item(s) returned to us within 30 days of delivery with the appropriate
Returns Authorisation Code and in accordance with these terms and conditions,
a refund or replacement will be processed by SignatureBear within 14
working days of receipt of the returned items.
A refund will be made in the same form of payment that was used to make
the initial purchase. Replacements will be to your original specification
as detailed on your original order.
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